Refund Policy
Effective Date: 23-04-2024
This Refund Policy governs the refund process for courses and services provided by Stevo Learning ("we," "us," or "our") through our e-learning website, stevolearning.com. We strive to ensure customer satisfaction and provide a fair and transparent refund policy. By using our website and purchasing our courses or services, you acknowledge and agree to the terms outlined in this Refund Policy.
1. Course Refunds
1.1 Eligibility for Refunds: You may be eligible for a refund for a course purchased on our website under the following circumstances:
a) Technical Issues: If you encounter technical issues that prevent you from accessing or completing the course despite reasonable efforts on your part and our support team's assistance.
1.2 Non-Eligibility for Refunds: Refunds will not be provided under the following circumstances:
a) Course Completion: If you have completed more than 20% of the course content.
b) Change of Mind: If you have changed your mind or no longer wish to continue with the course.
c) Failure to Meet Course Requirements: If you are unable to meet the course requirements, including assignments, assessments, or prerequisites.
2. Refund Process
2.1 Refund Request: To request a refund, you must contact our support team at info@stevolearning.com within 5 days of the purchase date. Please provide the following information:
a) Your full name and email address associated with the purchase.
b) Course details, including the course name and purchase date.
c) Reason for the refund request, with supporting details if applicable.
2.2 Evaluation and Decision: Once we receive your refund request, we will evaluate it based on the eligibility criteria mentioned above. We may require additional information or evidence to assess your request. We reserve the right to make the final decision regarding the refund.
2.3 Refund Processing: If your refund request is approved, we will initiate the refund within 5 days of the approval date. The refund will be processed using the original payment method used for the purchase, unless otherwise agreed upon.
3. Non-Refundable Items
The following items are non-refundable:
a) Membership Fees: Any fees associated with membership or subscription plans are non-refundable.
b) Services: Services provided by Stevo Learning, such as personalized coaching, consulting, or additional support, are non-refundable unless otherwise stated in a separate agreement.
4. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes we make will be effective immediately upon posting the revised version on our website. We encourage you to review this Refund Policy periodically for any updates.
5. Contact Us
If you have any questions, concerns, or requests related to this Refund Policy, please contact our support team at rinfo@stevolearning.com. We will make efforts to address and resolve your inquiries in a timely manner.
By purchasing our courses or services, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.